10 Key Tips
1
Full model code + version details
- Suffix/options/region codes
- Hardware revision (if any)
- Firmware version (HMI/drives)
- Voltage/power/interface
2
Define condition standards
- New/Like New/Used/Refurbished
- No used/refurb unless approved
- ESD bag + foam + desiccant
3
SN traceability is critical
- Pre-shipment SN list + carton mapping
- Nameplate photos with readable SN
- SN consistency across labels/docs
4
Executable quotation & PI
- Validity + lead time definition
- Split-shipment rules
- No substitution without approval
5
Payment terms = risk control
- Deposit + balance before shipment
- Balance linked to evidence pack
- Escrow for small in-stock orders
6
Inspection evidence chain
- Power-on / test videos
- Packing photos/videos
- Packing list + carton marks
7
Incoterms & logistics boundaries
- EXW/FOB/CIF/DDP clarified
- Insurance for high-value parts
- Shock/moisture protection upgrades
8
Compliance checked early
- CE/UKCA/EAC/RoHS as required
- Docs match labels/descriptions
- HS code consistency
9
Warranty & RMA standardized
- Warranty start point defined
- DOA window stated clearly
- RMA evidence: photos/videos/SN
10
Disputes handled by mechanism
- Evidence-based judgment
- Timeline for response/solution
- Replacement/discount/refund options
Common Pitfalls (Industrial Automation)
- Same model, different revision/firmware: compatibility issues even if it powers on.
- Missing accessories: terminals, panels, cables can delay commissioning.
- Weak packing: drives/servo modules are sensitive to shock & moisture.
- Unauthorized substitution: “similar models” may differ in protocol/interface/power.
Action Checklist
- RFQ: full model codes, qty, application, voltage/interface, and condition standard.
- PI: version/firmware, accessories, packing, lead time, split shipments, payment milestones.
- Pre-shipment: SN list + nameplate photos + test videos + packing list + carton marks.
- Arrival: verify SN consistency, record unboxing video, run sampling tests when feasible.
Need a safer sourcing workflow?
Send your BOM list. We can provide availability, lead-time options, recommended logistics, and an optional Pre-shipment Evidence Pack (SN list + photos/videos).